What is the role of Supporter Experience on the road to recovery?

Here's my write up of the recent conference organised by the Supporter Experience Special Interest Group of the Chartered Institute of Fundraising. Always good to start a session by talking about the weather - it's certainly a good metaphor for how quickly things are changing right now!I'm at the @CIOFtweets @CIOFSupporterXP conference for the keynote panel: The role of #SupporterExperience on the road to recovery(thread) pic.twitter.com/4cT2xzfen2— Richard Sved (@richardsved) July 6, 2021 As ever, please do click through to read my various Twitter threads from what was an excellent conference.