Not everything that counts can be counted – “Key Performance Indicators – How to measure what matters” webinar notes

Busy day yesterday. Straight after attending #bbcon, I headed to a webinar presented by Mark Salway of Moore Kingston Smith on how charities should use KPIs. My notes are below. So, I've left the brilliant #bbcon, crossed town, jumped on a thameslink & arrived just in time for a Moore Kingston Smith Consulting session on "Key Performance Indicators – How to measure what matters". Well actually I had enough time to pop the kettle on, & put the washing out. Are we measuring what matters? Pipeline of grants & contracts? No of service users? overhead recovery? What are the important drivers? How can you measure them? How can you present them? A strategy on a page, featuring stakeholder groups, KPIs, activities, barriers, enablers and outcomes. Really, only 3things matter: KPIs, risk, implementation. What are the biggest levers to create impact? Balanced scorecards help orgs know if they're on target. So many dials in our organisational cockpit. Measure what matters, as per Kaplan & Norton thinking. "What matters should be measured." Previous Kaplan & Norton chart adjusted by @MKSFMConsulting for charities. Have few KPIs (no more than 10), link them to strategic outcomes, and make them SMART. A more detailed version of the balanced scorecard adapted for charities here. Hard to get one measure of charitable impact. Can then be turned into a dashboard Lots of useful stuff here. And I do like the quote be